Returns & Exchanges

At Valor Provisions, we take pride in the quality of our artisanal food products; if you are not entirely satisfied with your purchase, we are here to help ensure a fair resolution. Due to the perishable nature of our inventory, we offer replacements or refunds for items that arrive damaged or defective within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer care team within 14 days of receiving your order, providing your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged product and the original packaging to help our quality control team assess the claim.

• 3.
  Evaluation

  Our team will review your request within 2 business days to determine eligibility for a refund or a complimentary replacement shipment.

• 4.
  Resolution

  Once approved, your refund will be processed back to your original payment method or a fresh replacement will be prioritized for immediate dispatch.